Order & delivery help
A question about the box set, postage, an existing order or the free digital story? Keep exploring here, then speak directly with the Creatrix team when you need an answer.
Before you confirm an order
Product information lives on this website. Purchases and free ebook claims are completed through the official Creatrix Shopify checkout.
Review the item, quantity, final total and any available delivery options there before confirming. For a postage question that checkout does not answer, email the team.
For a question about delivery, an existing order or a return, the Creatrix team can help. Final totals and available delivery options are shown at checkout.
The physical edition
The box set is a physical product. Check the delivery options and final total offered for your order at checkout.
If you need clarification before buying—or have a question about an order already placed—email the team with the relevant details.
Ask about deliveryAn existing purchase
For an order problem, cancellation, return or refund enquiry, contact the Creatrix team with your order number and a short explanation.
Ask the team about the next steps for your specific order before sending an item back.
Contact order supportThe Royal Roads · Part One
The free ebook is a separate digital story, not the physical deck or its complete printed companion guide. There is no physical shipping for the ebook.
The ebook is claimed through the existing shop. If you need help receiving or opening it, email the team with your claim or order details.
Read about the free ebookBuying more than one
The official Creatrix shop invites email enquiries about bulk-purchase discounts. Ask the team about the number of box sets you are considering and any delivery questions.
Discuss multiple sets